CHNNY – FAQ – Wellocity Health

What is the Community Healthcare Network diabetes prevention program?

The Community Healthcare Network program is an evidence-based lifestyle change program that can help you prevent or delay type 2 diabetes. The program is part of the National Diabetes Prevention Program, led by the Centers for Disease Control and Prevention (CDC).

What’s included with the Community Healthcare Network program?

The program offers a variety of tools and support you need to help you succeed including:

A professional health coach for ongoing guidance. Lifestyle coaches are accessible, collaborative, and culturally competent peer educators, health promoters, community health workers, or diabetes care and education specialists trained in Centers for Disease Control and Prevention (CDC)’s PreventT2 curriculum to provide effective guidance and support for program participants.
Weekly interactive lessons to help you explore the importance of physical activity, and diet in preventing T2, manage stress, and more.
An online private community for support, encouragement, and sharing experiences from peers with similar health conditions and challenges.

How is the program structured?

The 12-month lifestyle change program promotes modest weight loss (5-7%) and increased physical activity and focuses on self-efficacy, physical activity, and diet. Goals are monitored by participants and Lifestyle Coaches.

Each week you will focus on a new area, covering topics relevant to your health, whether that's changing food habits, coping with triggers, getting active, or managing stress. The weekly topic is supported by an interactive lesson, conversation with your health coach, and other program features.

How long does the Community Healthcare Network program last?

The National Diabetes Prevention Program lifestyle change program is a year-long program.

ELIGIBILITY

Who is eligible for the Community Healthcare Network program?

Eligibility for the program is determined by one of the three following requirements:

A1C or glucose test - Blood test result in the prediabetes range within the past year:

Hemoglobin A1C: 5.7–6.4% or
Fasting plasma glucose: 100–125 mg/dL or
Two-hour plasma glucose (after a 75 gm glucose load): 140–199 mg/dL

History of GDM - Previous clinical diagnosis of gestational diabetes.
Risk test - Prediabetes Risk Test with a screening result of high risk for type 2 diabetes.

SIGN-UP, COST, AND GETTING STARTED

How much does the Community Healthcare Network program cost?

Community Healthcare Network offers the following type of programs and the cost varies based on the type of program:

Free to the public

What happens once I join the program?

Congratulations, you've made the first step in helping prevent or delay type 2 diabetes. You’ll soon receive an email from Wellocity Health with the next steps to join the program by downloading the app or by using the portal. While the cohort is in the enrollment phase you can access the program content and learn how to use the Wellocity app to succeed in the program.

COMMUNITIES AND HEALTH COACH

How do I communicate with my health coach?

Health coaches are available via in-app private messaging which may include photos. Your health coach is present to guide and support you throughout the program. Each participant can initiate a conversation with a coach at any time. Also, in a distance learning program mode, you can interact with the coach during the regular group video sessions.

Describe the education, qualifications, certifications, and training of Community Healthcare Network's coaches.

Community Healthcare Network's health coaches are trained by the DPP program, which is the program used to train health coaches for diabetes prevention programs that follow the CDC’s Diabetes Prevention Recognition Program (DPRP) guidelines.

Describe What will group interaction be like?

You will interact with a small group of other participants from Community Healthcare Network who are starting and experiencing the program together. Your group mainly interacts through a private Facebook-like community in the Wellocity app. You can share a post with photos on new topics, like your thoughts, a question, an update about yourself. You can comment on a post or like a post shared by another group member. Your health coach also uses the community.

TOOLS AND LESSONS

What type of weight scale do I need?

The program requires a scale for checking your weight. The health coach will talk to you privately to track your weight throughout the program.

*If you do not have a scale, please ask your health coach for assistance.

Do I get to keep the tools I receive from the Community Healthcare Network program?

Yes.

Will I have access to the Wellocity Health app and portal after the program?

No, you can only access the Wellocity Health app and Participant portal until the program end date.

When do I start logging my weight and exercise?

You’ll weigh-in for your starting weight when the program begins and then regularly throughout the program. Also, you’ll enter your exercise data daily once the program begins.

What are the lessons like?

All content for the program is delivered in the Wellocity app and portal. The Community Healthcare Network program uses the CDC-developed Prevent T2 curriculum. Every week, a new Prevent T2 lesson Module, Quiz, and new and engaging content and links to articles are released to cover topics like nutrition, stress management, time management, and problem-solving skills.

What will I eat?

The Community Healthcare Network program promotes healthy eating through the Prevent T2 curriculum with lessons on food tracking, shopping for healthy foods, and the guidance of your health coach. Using the Wellocity app you’ll also have access to a large food database and can search or scan for food items and view up to 28 nutrients for each food and make healthy choices.

How can I track what I eat?

Tracking your food intake is one of the first steps towards success in the program. The process of tracking food forces you to reflect on what you eat and helps you become aware of your habits, and change your behavior. The Wellocity app enables you to create a photo food journal and share it with your coach for feedback and insights to help you achieve your goals.

TIME COMMITMENT

What is the time commitment for the Community Healthcare Network program?

Participation in the Community Healthcare Network program can take 2-3 hours per week on average, and please note that the time spent on lifestyle changes is varied by individual.

Is there a certain time I must log in?

The online format doesn’t use a fixed schedule and allows you can log in at any time allowing you to better manage your time. The distance learning format has a fixed schedule for group video sessions and you will receive an email reminder 24 hours before each session.

PRIVACY

What personal information will be shared with my group?

Members of your small group referred to as a cohort will have access to limited information about you as you go through the program together. If you participate in a group video session, members in your cohort can see your photo, name and listen to any question you ask or comments you make during the session. The members in your cohort’s private community can see your anonymous username, read your posts, comments and likes.

What privacy measures are in place?

Community Healthcare Network takes security and participant privacy very seriously and operates in accordance with all applicable privacy and data protection laws. As required under HIPAA, Community Healthcare Network has executed a Business Associate Agreements (BAA) with Wellocity Health whose platform is used to deliver the program. Wellocity Health collects, stores, and processes participants' PHI and uses best-in-class physical, technical, and administrative controls to protect personal information. You can learn more about Wellocity Health’s protection of personal information by reading the Privacy Policy and Terms of Service.

Diabetes Prevention Program